The Integration Log screen displays a record of integration activities between Access Assets and your connected accounting systems. Use this screen to review errors, warnings and successful operations, and to track and resolve integration issues.

This screen is useful when troubleshooting problems with data flowing between Access Assets and systems such as Access Financials, Access Dimensions, Xero or QuickBooks.

Getting here

Open the sidebar.
Click Utilities.
Click Integration Log.

You need the integration-log permission to access this screen.

What you can do on this screen

View a log of all integration activities, including errors, warnings and successes
Search for specific log entries
Filter log entries by status, source, date range and resolution status
Sort log entries by column
View full details of a log entry
Mark log entries as resolved or unresolved
Resolve or unresolve multiple log entries at once
Choose which columns to display and reorder them
Save and reuse filter configurations
Navigate directly to related transactions or assets

Searching for log entries

In the Search integration logs field at the top of the screen, type your search term.
The table updates automatically to show matching results.

You can search by message, asset code, transaction ID, error code, user name, source or status.

Filtering log entries

Use the Filters tab in the side panel to narrow down the log entries shown.

Click the Filters tab in the side panel on the right.
Set one or more of the following filters:
- Search - enter a search term to match against message, asset code, transaction ID or error code
- Status - select one or more statuses: Success, Error or Warning
- Source - select one or more integration sources: Access Financials, Access Dimensions, Xero, QuickBooks or System
- Date Range - select a start date, end date, or both
- Resolution Status - select Resolved, Unresolved, or both
Click Apply Filter to update the table with your filter settings.

To save your current filter for future use:

Configure the filters you want to save.
Click Save and Apply.
Enter a name for the filter.
Click Save.

To load a saved filter, use the Saved Filters dropdown at the top of the Filters tab and select the filter you want to apply.

To clear all filters, remove your selections and click Apply Filter.

Sorting log entries

Select a column heading to sort the table by that column in ascending order.
Select the same column heading again to switch to descending order.
Select it a third time to remove sorting for that column.

The following columns support sorting: Timestamp, Status, Source, Integration Name, Message, Error Code, Transaction Type, User, Resolved, Resolved At, Resolved By, Asset, Transaction, and Batch Reference.

Viewing log entry details

Select the checkbox next to the log entry you want to view.
In the Actions tab of the side panel, click View Details.
A dialogue box opens showing full information about the log entry, including:
- Timestamp
- Status
- Source
- Error Code
- Transaction ID and Transaction Type (if applicable)
- Asset Code (if applicable)
- User (if applicable)
- Batch ID and Batch Reference (if applicable)
- Message
- Details
- Resolution information (if the entry has been resolved)
Click Close to return to the log table.

You can also select a Transaction or Asset link directly in the table to navigate to the related transaction enquiry or asset record.

Resolving a log entry

When you have addressed an integration issue, you can mark the log entry as resolved.

Select the checkbox next to the log entry.
In the Actions tab of the side panel, click Resolve Selected.
In the dialogue box, optionally enter notes in the Resolution Notes field to describe how the issue was resolved.
Click Mark as Resolved.

A confirmation message appears when the entry is marked as resolved.

Unresolving a log entry

If a resolved log entry needs further attention, you can mark it as unresolved.

Select the checkbox next to the resolved log entry.
In the Actions tab of the side panel, click Unresolve Selected.

A confirmation message appears when the entry is marked as unresolved.

Resolving or unresolving multiple log entries

Select the checkboxes next to the log entries you want to update. To select all entries on the current page, use the checkbox in the column header.
Open the Actions tab in the side panel.
Click Resolve Selected to mark all selected unresolved entries as resolved, or Unresolve Selected to mark all selected resolved entries as unresolved.

A confirmation message shows how many entries were updated.

Choosing which columns to display

Click the Columns tab in the side panel.
Select the visibility icon next to a column name to show or hide it.
To show all columns, click Show All.
To return to the default column layout, click Reset.
To reorder columns, drag a column to a new position in the list.

Changes to column visibility and order are saved automatically.

Navigating between pages

When there are more log entries than fit on one page, pagination controls appear at the bottom of the screen. Use First, Previous, Next and Last to move between pages.

The footer also shows the number of entries displayed, the current page number, total pages and the total number of log entries.

Field reference

Field	Description
Timestamp	The date and time the log entry was created, shown in dd/MM/yyyy HH:mm:ss format.
Status	The outcome of the integration activity. Values: Success, Error or Warning.
Source	The integration system that generated the log entry. Values: Access Financials, Access Dimensions, Xero, QuickBooks or System.
Integration Name	The name of the specific integration configuration that generated the entry.
Message	A short description of the integration activity or issue.
Transaction	The ID of the related transaction, if applicable. Select the link to open the transaction enquiry.
Asset	The code of the related asset, if applicable. Select the link to open the asset record.
Resolved	Whether the log entry has been marked as resolved. Values: Yes or No.
User	The name of the user whose action triggered the log entry.
Error Code	A code identifying the type of error or warning.
Transaction Type	The type of transaction related to the log entry, such as Addition, Depreciation, Revaluation, Transfer or Disposal.
Details	Additional information about the integration activity or issue.
Resolved At	The date and time the log entry was marked as resolved.
Resolved By	The name of the user who marked the log entry as resolved.
Notes	Resolution notes added when the entry was marked as resolved.
Batch ID	The ID of the related transaction batch, if applicable.
Batch Reference	The reference of the related transaction batch, if applicable.

The columns Timestamp, Status, Source, Integration Name, Message, Transaction, Asset, Resolved and User are visible by default. The remaining columns are hidden by default but can be shown using the Columns tab.

Warnings and messages

Message	When it appears
Log entry marked as resolved	You successfully marked a single log entry as resolved.
Failed to resolve log entry	The system could not mark the log entry as resolved. Try again or contact your administrator.
N log(s) marked as resolved	You successfully marked multiple log entries as resolved.
Failed to resolve some log entries	The system could not mark one or more selected log entries as resolved. Try again or contact your administrator.
N log(s) marked as unresolved	You successfully marked multiple log entries as unresolved.
Failed to unresolve some log entries	The system could not mark one or more selected log entries as unresolved. Try again or contact your administrator.
No unresolved logs selected	You attempted to resolve entries, but none of the selected entries are unresolved.
No resolved logs selected	You attempted to unresolve entries, but none of the selected entries are resolved.
No integration logs found	There are no log entries matching your current search or filter criteria, or no integration activity has occurred yet.
Failed to load integration logs	The system could not retrieve log data. Check your network connection and try again.
Please configure at least one filter before saving	You attempted to save a filter without setting any filter values.